The Member Manager help tab consists of several ways to contact Member Solutions Support for assistance with your software.
Clicking on the Help Desk will direct you to the Member Manager Solution Center. Here you will find useful articles on using the Member Manager software. To search for an article, enter keywords in the search filed and click the magnifying glass. The help desk will search the knowledge base for articles matching your keywords and list all relevant articles - both written by our Member Solutions team, and questions entered by our community of Member Manager users.
Help>Submit a Ticket
Click Submit a Ticket to be directed to our Zen Desk support portal. From here you can Sign In (if you have previously entered tickets) or add your email address, Member Manager site name, and ticket question. This will create a ticket for our Support Team, and they will be able to email you directly.
Click here for phone numbers, email, and support hours.
Click here to start a Live Chat with one of our Support Team members. Enter your name and email address to begin the chat.
To hide the chat, if you need to get to anything on your screen that the chat is covering, click the down arrow at the top. To bring the chat back up, click Help>Chat again to pick up the chat where you left off.