Refunding an Item and Payment
You will refund payment and item when the member has paid for whatever is on the invoice and you want to refund the payment and return the item so that it is no longer on the invoice.
1. Go into the invoice you want to refund
- You can to the invoice by the members file
Members – search member – Account – Invoice History – click the inv#:
- You can also find the invoice by the Manage Invoice tab:
Sales – Manage Invoice – search for the invoice #:
2. Once the invoice is opened up, click on Refund
3. Make sure Refund Payment & Item is selected. Select the quantity and method of payment you are refunding. Then click on Refund
4, Now it will show Refund Complete, amount due $0, and quantity 0.