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Important Service Announcement 5/28/2015

As you may have heard, the last few months has marked a change in how some major email providers (Yahoo, Gmail, Hotmail, etc…) handle mass emails, similar to the type sent from your myVolo site. When an email is sent from the myVolo server, but appears from your email address, that is known as “spoofing”. Spoofing is a common practice among mass emails providers, but, unfortunately is used by spammers as well. This shift will affect any “free” email domain service; if it hasn’t affected your email yet, it will soon. You can read more about the policy change from one of our email partners, iContact, here.

In the meantime, we’re doing our best to improve the process within myVolo, which will allow you to continue sending emails as usual. We’ve implemented a global change in myVolo that assigns an @myvolo.com email address to each site by combining the name listed in your business profile into one word. For example, if your profile lists “Frank’s Gym” as the business name, your “Send E-mail From” email address will be franksgym@myvolo.com. Your “E-mail Reply To” address is not affected and will remain unchanged.

If you have purchased a domain name and would like to use your @yourbusinessname.com email address as a “Send E-mail From” address, please be aware that we are currently working on a solution, and hope to have something for you in very short order.

Thanks for your patience as we navigate this change. As always, we welcome your feedback on this, or any other enhancement we make to your myVolo software.

 

Sincerely,

The myVolo/Member Solutions Team

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