Using the Member Manager Login Screen, creating member and staff accounts, and password requirements.
The Member Manager login screen has been updated to take advantage of the latest security tools and requirements and are designed to meet the current Payment Card Industry standards. All members and staff who log into your Member Manager site will need to have an email address in their profile in order to update their password and reset it when needed.
When your staff or members go to your Member Manager site, they are directed to the login screen. You can login with your current account, use the Forgot Password link to reset your password, or the Sign Up link to create a new Member login. Staff logins are created from your Member Manager site by going to Staff>Add Staff
Username Requirements: Usernames can be any name. There are no specific requirements.
- Passwords must be a minimum of seven characters
- Passwords must contain alphabetic and numeric characters
- Passwords expire in 90 days. Note: You will receive an email reminder 10 days, 5 days, and 24 hours prior to your password expiring.
The password field contains a Hide/View icon. Click to view the password you typed. We recommend keeping your password hidden unless absolutely necessary.
Remember Me: Check this box when you want your username to be automatically populated next time you log in. Note: You will still need to enter your password each time you log in.
Incorrect Logins: You will have 6 attempts to login before your account is locked out. You will also receive an email notifying you that your account has been locked. If your account becomes locked, simply follow the recovery process by clicking “Forgot Password”.
Forgot Password: If you have forgotten your password, or have locked your account after 6 password attempts, click “Forgot Password” to reset.
To reset your password:
- Enter your Username and Email address and you will be sent a recovery email.
- Use the temporary password you receive in your email to login to your Member Manager.
- Click “Return to Login” to go back to your Member Manager login screen. Once you log in, you will be prompted to create a new password. Note: Any temporary password sent by email will expire upon first use or after 24 hours, whichever comes first.
Sign Up: For your members, they can click the Sign Up option to enter their information into your site and create their member login. Note: All fields are required. Password's length must be of seven characters and contains at least one letter and number. Member’s passwords expire in 90 days and members will receive an email reminder 10 days, 5 days, and 24 hours prior to their password expiring.
Setting Up Self Registration: To enable member sign up, go to Setup>Settings>Club Settings and check “Self Registration Allowed” in your Member Manager login. Once members sign up, their profile can be found under the Members tab. To update any field requirements for your member registration, go to Setup>Marketing>Registration and edit the Self Registration option. Click Here for more information on member self registration.
Password Reset: Passwords expire every 90 days. If you click the link in a password reminder email, or if your password has expired when you login in, you will be directed to the password reset page. To reset your password, simply enter your old password, new password and confirm password then click the “Change Password” button.